Using our experience and doing the right thing

A healthy and active 26-year-old employee suffered a life-changing injury. To adapt, recover and re-gain independence, they needed financial support to begin rehabilitation right away. However, a large insurance payout under the company’s Accidental Death and Dismemberment (AD&D) policy was not contractually due for another year.

Understanding the urgency, we worked with the plan member’s medical team to confirm their paralysis was total and irreversible. We then advocated with the insurer. Given the trusting relationship we had built and a long-standing history of always acting with integrity, the insurer agreed – outside the standard contract terms – to accelerate the benefit payout.

An early payout, fast-tracked rehabilitation and accessibility renovations, and the empowerment to return to work and personal life with greater independence.