Helping financial advisors delight their clients is my passion. I've led teams of 4 to 425 employees in client service, policy change, claims, communications, advertising and marketing within insurance and wealth management. My expertise includes designing engaging client experiences, processes and metrics, as well as creating communication programs across client and product lifecycles. I'm also skilled in crisis communications, and presentation development and delivery.
I love delving into what makes each advisor firm unique. Each client touch point is an opportunity to deepen and expand the relationship. Increasing the frequency and impact of those interactions – while saving advisors time – is hugely rewarding.
When I'm not mind-melding with advisors, I can usually be found in hockey rinks across Ontario or de-jungling my gardens.